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FAQ
Questions and answers
How do I create an account on Tobendo?
Creating an account is simple and free! Click on the « Sign Up » button, fill in your details, and start exploring our wide range of automotive parts.
How can I ensure the parts I buy are genuine?
Tobendo carefully verifies all sellers to ensure they provide only authentic and high-quality parts. Look for the « Verified Seller » badge on products for added assurance.
What payment methods do you accept?
We accept various secure payment methods, including credit/debit cards, mobile money, and bank transfers, depending on your location.
Can I return a product if it’s defective or doesn’t fit?
Yes, we have a clear return policy. If the product is defective or doesn’t match the description, you can request a return or exchange within [insert return period] days.
How does delivery work, and how long does it take?
Delivery times depend on your location and the seller. Once your order is placed, you’ll receive tracking details to monitor your shipment.
I’m a seller. How can I list my products on Tobendo?
Joining as a seller is easy! Visit our « Sell with Us » page, create a seller account, and upload your inventory. Our team will guide you through the process.
Taking order
How do I place an order on Tobendo?
Simply browse our catalog, select the automotive parts you need, and add them to your cart. Once you’re ready, proceed to checkout, and follow the prompts to complete your purchase.
Adding to DB
How are products listed on Tobendo?
Sellers add their products to our platform through a straightforward process that ensures accurate descriptions, pricing, and availability. Our team reviews all listings to maintain quality.
Shipment
How are orders shipped?
Once your order is confirmed, the seller prepares it for shipment. Depending on your location, delivery is managed by our trusted logistics partners to ensure timely arrival.
Packing
Are products securely packed?
Yes! All orders are packed securely to prevent damage during transit. Sellers follow strict packaging guidelines to ensure your items arrive in perfect condition.
Loading
What happens during the loading process?
Before shipment, products are loaded and verified by our logistics team to ensure that all items match the order details and are ready for dispatch.
Delivery
How long does delivery take, and can I track my order?
Delivery times depend on your location and the seller’s handling time. Once your order is shipped, you’ll receive tracking details so you can monitor your package every step of the way.